AI automation for customs brokers and freight forwarders.
ClearGuide helps customs and forwarding teams clean up the manual work around shared inboxes, shipment packets, carrier/customer portals, and TMS customs stacks without replacing licensed customs judgment.
Shipment work often gets stuck before the system of record.
Shipment work often gets stuck before ACE, ABI, CargoWise, Magaya, Descartes, or the TMS can help: commercial invoices, packing lists, B/Ls, AWBs, POAs, PGA docs, arrival notices, certificates, customer notes, and exception emails all need review before a file is ready.
Messy intake
Requests arrive through email, forms, portals, PDFs, spreadsheets, and notes that need structure before review.
Exception drag
Missing details, stale files, inconsistent fields, and unclear owners slow the work before someone can make a decision.
Review still matters
The goal is not autonomous decisioning. It is cleaner information and better handoffs for the people responsible.
Practical starter workflows for customs and forwarding teams.
Each workflow is a starting point. We shape it to your processes, data, and systems.
Organize inbound emails, commercial invoices, packing lists, B/Ls, AWBs, POAs, PGA docs, certificates, and customer notes into a cleaner entry-review packet.
Flag missing fields, stale attachments, inconsistent consignee/importer details, or missing PGA/certificate items and draft the right customer or carrier follow-up.
Summarize the shipment thread, arrival notices, portal updates, holds, demurrage/detention risk, deadlines, and handoff notes before entry or operations review.
Draft customer updates from carrier notices, customs or portal status, internal context, and shipment-document evidence for human approval.
Gather shipment evidence, accessorial notes, holds, delivery/arrival context, and likely billable activity before accounting creates or reviews the invoice.
We work around the systems you already use.
ClearGuide connects to your operational systems, portals, and inboxes, with no rip and replace.
Examples of systems we design around. ClearGuide is vendor-agnostic and is not claiming a formal partnership with these providers.
AI handles the heavy lifting. People own the judgment.
ClearGuide keeps final decisions, approvals, professional judgment, and sensitive exceptions in the hands of the responsible team.
Kept as a human-owned review point, approval, or responsibility.
Kept as a human-owned review point, approval, or responsibility.
Kept as a human-owned review point, approval, or responsibility.
Kept as a human-owned review point, approval, or responsibility.
Kept as a human-owned review point, approval, or responsibility.
Questions teams usually ask before a pilot.
Use these answers to see where AI can help, what should stay human, and how a focused first workflow could be scoped.
Will this replace our customs, TMS, or forwarding system?+
No. ClearGuide designs review layers around the systems your team already uses, so work arrives cleaner before someone acts in the core system.
What workflow should a broker or forwarder start with?+
Usually customs-entry intake, missing-document chase, shipment file summaries, or customer status updates because those involve recognizable packets like invoices, packing lists, B/Ls, AWBs, POAs, PGA docs, and arrival notices.
Can AI make customs or compliance decisions?+
No. The right role for AI is to organize, summarize, flag, draft, and route work while the team keeps responsibility for regulated decisions and final approvals.
How does a pilot work?+
We map one queue, identify inputs and review points, build a small human-reviewed workflow, and measure whether it reduces touches, rework, or handoff time.
See where AI can reduce the manual work around your customs brokers & freight forwarders workflow.
ClearGuide can help you map one practical workflow, define the review points, and decide whether a focused AI build is worth it.
No obligation. Just clarity.